Return and Refund Policy

At Hairissa’s, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read our policy below for full details.

Returns

Eligibility for Returns: You can return products within 14 days of receiving your order, provided the items are unused, unopened, and in the original packaging.
Non-returnable Items: Unfortunately, we cannot accept returns on opened or used products due to hygiene reasons (such as beauty or personal care products like oils, creams, etc.).

Return Process: To start a return, please contact us at [email address] with your order number and the items you wish to return. We will then provide you with further instructions for the return.
Return Shipping Costs: The customer is responsible for the shipping costs of the return, unless the product was damaged or faulty upon receipt.

Refunds

Refund Eligibility: Once we receive and inspect the returned product(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that the shipping costs are non-refundable.

Damaged or Faulty Items: If you receive a damaged or faulty product, please contact us within 7 days of receiving your order. We will arrange for a full refund or exchange and cover the return shipping costs.

Exchanges

Exchanges for different items: If you wish to exchange a product for a different size or item, please follow the return process, and once the original item has been returned, you can place a new order for the item of your choice. Exchanges are subject to stock availability.

How to Return an Item

Contact us at info@hairrissa.com with your order details. We will provide you with the necessary return instructions. Ship the product(s) back to us using a trackable shipping method. We recommend using a service that offers proof of delivery to ensure the item reaches us safely. Once we receive and inspect the returned product(s), your refund will be processed.

Exceptions

Some products, such as personalized or perishable items, may not be eligible for return. Please check product descriptions for return information before purchasing.

Need Help?

If you have any questions or concerns about returns, refunds, or exchanges, please don’t hesitate to contact us at info@hairrissa.com. We’re here to assist you!