Complaints

At Hairissa’s, we strive to provide the best products and services to our customers. However, we understand that sometimes things don’t go as expected, and we are here to help resolve any issues or concerns you may have.

How to File a Complaint

If you have a complaint or issue regarding your order, product, or experience with us, please follow the steps below to ensure we can address your concerns as quickly as possible:

  1. Contact Us:
    Please reach out to our customer service team by email at info@hairissas.com. Provide us with the following information to help us understand and resolve your complaint:

    • Your Name
    • Phonenumber
    • Your order number
    • A description of the issue or concern
    • Photos or documentation, if applicable (e.g., damaged product, incorrect item)

  2. Response Time:
    We aim to acknowledge and respond to all complaints within 5 business days. Our customer service team will carefully review your complaint and get back to you with a solution or further instructions.

  3. Resolution Process:
    Once we’ve reviewed your complaint, we will do our best to resolve it in a fair and timely manner. Possible resolutions may include:

    • Replacement of damaged or defective items
    • A full or partial refund
    • Exchange for the correct product
    • Other solutions depending on the situation

What We Can Do

We take all complaints seriously and are committed to making things right. Our team will work diligently to resolve any issues you may face, whether it’s a faulty product, delivery issue, or a service-related concern.

If you are unhappy with your experience or the solution provided, we are open to discussing further options to ensure your satisfaction.

Escalation Process

If you feel that your complaint has not been resolved to your satisfaction after speaking with our customer service team, you may request to escalate the matter. We will review your case again and explore additional steps to address your concerns. Our goal is to ensure that you are happy with your experience.

Customer Satisfaction Guarantee

We value your feedback and want to ensure that you have the best shopping experience with us. If something went wrong, we will work hard to resolve the issue in a way that meets your expectations. Your satisfaction is our priority.

Need Assistance?

If you need further assistance or have any questions, please don’t hesitate to reach out. You can contact us at info@hairissas.com or call us at [phone number]. We’re here to help!